Shipping FAQ

Shipping

We offer free shipping on all orders in the United States & Canada.  We ship packages Monday – Friday (Yay!). Orders placed Monday- Friday before 1:30PM EST typically ship on the same day.  Orders placed after 1:30PM EST ship the next business day.

You can track your order by entering your order number here.

March/April 2020: Because of a surge in orders, it may take an extra 2 – 3 days for us to to ship your order.USPS, UPS, & DHL are also seeing a surge in orders. As a result, there may be an extra 1 or 2 day delay in you receiving your package. Carriers are not scanning packages in shipment – this means your package is on its way to you & will deliver to you even if the tracking link isn’t updating.

United States || Standard Shipping || 3 – 8 Business Days

0.0 lb – .15oz = FREE (Shipped via USPS)

1lb+ = FREE (Shipped via DHL & USPS)

United States || 2 Day Shipping || 2 Business Days (If ordered by 1:30pm EST)

0.0 lb and up = $15 (shipped via UPS)

Canada || Standard Shipping || 7 – 10 Business Days

0.0 lb and up = FREE (DHL in US to Canada Post)
Please email [email protected] for more information.

Canada || 3 Day Shipping || 3 Business Days (If ordered by 1:30pm EST)

0.0 lb and up = $35 CAD
Please email [email protected] for more information.

Track my Order

When we ship the order, you’ll get an email with your tracking number.  You can also track order by entering your order number here.

Is your package behind schedule? Please email [email protected] and we will help you track it down <3

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.

International Shipping

Australia
Free Shipping on all orders of $75 USD/$112.50 AUD or above
$5 for Shipping on orders under $75 USD/$112.50 AUD.
Ships from the US via DHL, delivered by Australia Post|| 7 – 10 Business Days

United Kingdom
Free Shipping on all orders of £60 or above
£5 for Shipping on orders under £60
Ships from the US via DHL, delivered by Local Post|| 7 – 10 Business Days

Germany, France
Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Local Post||
 7 – 10 Business Days

Mexico
Free Shipping on all orders of $100 USD or above
$20 for Shipping on orders under $100 USD
Ships from US via UPS World Wide, delivered by UPS Wold Wide|| 3 – 7 Business Days

Malaysia
$5 for Shipping or Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Malaysia Post||
 7 – 10 Business Days

Singapore
$5 for Shipping or Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Singapore Post|| 
7 – 10 Business Days

Belgium, Croatia, Denmark, Estonia, Finland, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Netherlands, Portugal, Russia, South Korea, Spain, Sweden, and Switzerland
Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Local Post Office Post||
 7 – 21 Business Days

All other international destinations
Free Shipping on all orders of $150 USD or above

Ships from US via DHL, delivered by DHL or Local Post Office ||
 5 – 21 Business Days

If you have questions, please email [email protected]

Damaged, defective, or incorrect product(s)

Please email us at [email protected] and we will make the situation right as quickly as we can <3. To speed up the process please include as much information that you have (e.g., order number, description of problem, picture of the damaged, defective or incorrect item(s) received)

USA & Canada Shipping

We offer free shipping on all orders in the United States & Canada.  We ship packages Monday – Friday (Yay!). Orders placed Monday- Friday before 1:30PM EST typically ship on the same day.  Orders placed after 1:30PM EST ship the next business day.

March/April 2020: Because of a surge in orders, it may take an extra 2 – 3 days for us to to ship your order.USPS, UPS, & DHL are also seeing a surge in orders. As a result, there may be an extra 1 or 2 day delay in you receiving your package. Carriers are not scanning packages in shipment – this means your package is on its way to you & will deliver to you even if the tracking link isn’t updating.

You can track your order by entering your order number here.

United States || Standard Shipping || 3 – 8 Business Days

0.0 lb – .15oz = FREE (Shipped via USPS)

1lb+ = FREE (Shipped via DHL & USPS)

United States || 2 Day Shipping || 2 Business Days (If ordered by 1:30pm EST)

0.0 lb and up = $15 (Shipped via UPS)

Canada || Standard Shipping || 7 – 10 Business Days

0.0 lb and up = FREE (DHL in US to Canada Post)

Canada || 3 Day Shipping || 3 Business Days (If ordered by 1:30pm EST)

0.0 lb and up = $35 CAD
Please email [email protected] for more information

Track my Order

When we ship the order, you’ll get an email with your tracking number.  You can also track order by entering your order number here.

Is your package behind schedule? Please email [email protected] and we will help you track it down <3

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.

International Shipping

Australia
Free Shipping on all orders of $75 USD/$112.50 AUD or above
$5 for Shipping on orders under $75 USD/$112.50 AUD.
Ships from the US via DHL, delivered by Australia Post|| 7 – 10 Business Days

United Kingdom
Free Shipping on all orders of £60 or above
£5 for Shipping on orders under £60
Ships from the US via DHL, delivered by Local Post|| 7 – 10 Business Days

Germany, France
Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Local Post||
 7 – 10 Business Days

Mexico
Free Shipping on all orders of $100 USD or above
$20 for Shipping on orders under $100 USD
Ships from US via UPS World Wide, delivered by UPS Wold Wide|| 3 – 7 Business Days

Malaysia
$5 for Shipping or Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Malaysia Post||
 7 – 10 Business Days

Singapore
$5 for Shipping or Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Singapore Post|| 
7 – 10 Business Days

Belgium, Croatia, Denmark, Estonia, Finland, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Netherlands, Portugal, Russia, South Korea, Spain, Sweden, and Switzerland
Free Shipping on all orders of $75 USD or above
Ships from the US via DHL, delivered by Local Post Office Post||
 7 – 21 Business Days

All other international destinations
Free Shipping on all orders of $150 USD or above

Ships from US via DHL, delivered by DHL or Local Post Office ||
 5 – 21 Business Days

If you have questions, please email [email protected]

Damaged, defective, or incorrect product(s)

Please email us at [email protected] and we will make the situation right as quickly as we can <3. To speed up the process please include as much information that you have (e.g., order number, description of problem, picture of the damaged, defective or incorrect item(s) received)